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[1]. ÕÔöÎ; Àî×Ó³©. (2025). È˹¤ÖÇÄܼ¼ÊõÖØËܹ˿͵¼Ïò£ºÑо¿ÊöÆÀÓëÕ¹Íû. ¿Æ¼¼¹ÜÀíÑо¿, 45(1): 189-200. (CSSCI¼ìË÷)

[2]. Zhao, X., Fu, N., & Freeney, Y. (2024). Being at one with each other: leader¨Cfollower (in)congruence in transformational leadership and team performance, Leadership Organization Development Journal, 2024, 45(2): 190-207. (SSCI¼ìË÷)

[3]. Zhao, X., Xu, Z. Y., Ding, F.; Li, Z. C. (2024). The Influencers' Attributes and Customer Purchase Intention: The Mediating Role of Customer Attitude Toward Brand. SAGE Open. (SSCI¼ìË÷)

[4]. Zhang, Y. X., Wang, X. Y. (2023). Supervising or assisting? The influence of virtual anchor driven by AI¨Chuman collaboration on customer engagement in live streaming e-commerce. Electronic Commerce Research,ÔÚÏß·¢±í. (SSCI¼ìË÷)

[5]. Zhao, X., Fu, N., & Liang, X. N.(2023). Whose customer orientation? Exploring the relationships between leaders, team customer orientation climate and customer satisfaction. Journal of Service Theory and Practice. (SSCI¼ìË÷)

[6]. ÕÔöÎ,Àî×Ó³©. (2023). ¡°ÑëµØºÏ×÷¡±±³¾°ÏÂÁÉÄþÊ¡¹úÓÐÆóÒµ²úÒµ½á¹¹Éý¼¶¶Ô²ßÑо¿.ÁÉÄþ¾­¼Ã, 11:11-15.

[7]. Zhao X. (2022). Customer Orientation: A Literature Review Based on Bibliometric Analysis, SAGE Open. (SSCI¼ìË÷)

[8]. Zhao, X., Fu, N., Freeney, Y. & Flood, P. C. (2020). Revisiting the Effect of Emotional Labor: A Multi-Level Investigation in Front-Line Service Teams. Frontier in Psychology. (SSCI¼ìË÷)

[9]. Zhao, X., Fu, N., Taylor, S., & Flood, P. C. (2020). The dynamic process of customer psychological contracts in a service context. International Journal of Market Research. (SSCI¼ìË÷)

[10]. Zhao, X., Fu, N., Freeney, Y. & Flood, P. (2019 September) ¡°Emotional labor, employee and team outcomes: A multilevel analysis in sales teams¡±, the 12th Annual Conference of the EuroMed Academy of Business (EMAB), September 18th-20th, 2019, Thessaloniki, Greece. (CPCI)

[11]. ÁõÈêƼ, ·¶¹ãΰ, ÕÔöÎ, & ÂíÇÕº£. (2019). ̽¾¿ÐÄÀíÆõÔ¼Óë¹Ë¿Í²»ÎÄÃ÷ÐÐΪ¹ØϵµÄÐÂÊÓ½Ç: Ô±¹¤ÔðÈÎÓë¹Ë¿ÍÔðÈÎË«ÏòÊÓ½Ç. ¹ÜÀíÆÀÂÛ, 31(8), 169-180. £¨CSSCI¼ìË÷£©

[12]. Zhao, X., & Freeney, Y. (2018). The Effects of Emotional Labor in Retail Sales Team. In Academy of Management Proceedings. Academy of Management.

[13]. Zhao, X., & Taylor, M. S. (2017, January). Inside the black box of customer emotional reactions¡§ ca psychological contract perspective. In Academy of Management Proceedings (Vol. 2017, No. 1, p. 15797). Academy of Management.

[14]. ÕÔöÎ, & ÂíÇÕº£. (2015). ¹Ë¿ÍÐÄÀíÆõÔ¼ÆÆ»µ¶Ô¹Ë¿ÍÐÄÀíÆõԼΥ±³µÄÓ°Ïì. ÄÏ´óÉÌѧÆÀÂÛ, (3), 107-123. £¨CSSCI¼ìË÷£©£»

[15]. ÕÔöÎ, & ÂíÇÕº£. (2015). ¹Ë¿ÍÐÄÀíÆõԼΥ±³Ð§Ó¦Ñо¿¡ª¡ª»ùÓڶԹ˿ͱ§Ô¹ÐÐΪӰÏìµÄʵ֤·ÖÎö. ¼¼Êõ¾­¼ÃÓë¹ÜÀíÑо¿, (8), 71-75.(CSSCIÀ©Õ¹¼ìË÷)

[16]. Zhao, X., Ma Q.H., and Fu, N. (2014). How Perceived Failure severity Affects Consumer Responses to Service Failure. Asia-Pacific Humanities and Social Sciences Conference. (CPCI¼ìË÷)

[17]. Zhao, X., Fu, N. & Schalk, R. (2013, September). Linking psychological contract violations to consumer satisfaction: what matters? The 6th Annual Conference of the EuroMed Academy of Business: Confronting Contemporary Business Challenges through Management Innovation. Conference Readings Book Proceedings, Edited by Demetris Vrontis, Yaakov Weber, and Evangelos Tsoukatosp. p. 2713-2715. Estoril, Cascais, Portugal, September 23-24, 2013, ISBN: 978-9963-711-16-1. Publisher by EuroMed Press. (CPCI)

[18]. ÕÔöÎ, & ÂíÇÕº£. (2013). ÓªÏúÁìÓòÖÐÐÄÀíÆõÔ¼Ñо¿×ÛÊö. ÄÏ´óÉÌѧÆÀÂÛ, (4), 157-170.£¨CSSCI¼ìË÷£©

[19]. ÕÔöÎ, & ÍõÊç÷. (2013). ¹Ë¿Í²ÎÓë, ¸ÐÖª·þÎñÖÊÁ¿¶Ô¹Ë¿ÍÐÄÀíÆõÔ¼µÄÓ°ÏìÑо¿. ¶«±±´óѧѧ±¨ (Éç»á¿Æѧ°æ), 15(2), 154-159.£¨CSSCI¼ìË÷£©

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[24]. ÕÔöÎ, ÂíÇÕº£, & ÁõÈêƼ. (2009). ·þÎñʧ°ÜÎÊÌâÑÏÖØÐÔ¶ÔÏû·ÑÕß·þÎñ²¹¾È¸ÐÖªÓ°ÏìµÄʵ֤·ÖÎö. ¼¼Êõ¾­¼Ã, 28(6), 116-119.

[25]. ÕÔöÎ, & ÍõÊç÷. (2009). ÐÄÀíÆõÔ¼ÀíÂÛÑо¿ÏÖ×´¼°Õ¹Íû. ¿Æ¼¼¹ÜÀíÑо¿, 29(12B), 405-407.£¨CSSCI¼ìË÷£©

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